Description
Deliver exceptional service — in any language.
This course is tailored for professionals in the hospitality industry who want to better serve Spanish-speaking guests and work more efficiently with multilingual teams. Learn the key vocabulary, expressions, and cultural insights that will help you provide a warm, welcoming experience from check-in to check-out.
In this course, you’ll learn how to:
- Greet and assist guests with courtesy and confidence
- Handle reservations, check-ins, and check-outs
- Communicate in restaurants, bars, and room service
- Respond to common questions and requests
Role-plays, real-life scenarios, and focused practice will have you using Spanish from day one.
Perfect for:
- Front desk staff
- Concierge and guest services
- Housekeeping supervisors
- Food & beverage teams
- Managers and team leads in hotels, resorts, and restaurants
Available in private or group formats — in-person, online, or customized for your team.
Enhance your service, improve teamwork, and elevate every guest’s experience.
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